Shipping policy

SHIPPING POLICY

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Delivery

Standard delivery generally takes 6–10 business days after processing. Delivery estimates are not guaranteed and may vary depending on the destination and carrier.

Tracking

When tracking information is available, it will be provided to the customer by email.

Delivery Delays

Delivery may take longer than estimated due to carrier delays, weather, customs procedures or other circumstances outside our control.

Incorrect Information

Customers are responsible for providing accurate shipping information when placing an order. Additional costs resulting from incorrect or incomplete information may be the customer's responsibility.

Lost or Damaged Packages

If a package appears to be lost or arrives damaged, please contact us as soon as possible so that the situation can be reviewed.

Contact

For shipping questions:
theundinebrand@outlook.com