Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, unworn, and returned in its original condition and packaging. Proof of purchase may be required.

HOW TO REQUEST A RETURN

Before sending anything back, please contact us at the email address below. We will provide the necessary instructions for your return.

Email: theundinebrand@outlook.com

Items returned without prior authorization may not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and provide an appropriate solution.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return where applicable, including personalized items, products that cannot be resold for hygiene reasons, and items clearly identified as non-returnable at the time of purchase.

REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

CONTACT

For any questions regarding returns or refunds, please contact:

theundinebrand@outlook.com